- Which areas do you cover?
- Can I choose the care worker I want?
- How do I know you are competent people?
- How much will it cost?
- Can I get financial support from Social Services?
- How long can I get support for?
- What if I don't like the person who visits me?
- What happens when your Home Care Assistant goes on holiday?
- How will my care be managed?
As the company grows the area we cover is increasing continuously. We currently provide care in Hetton-le-Hole, Houghton-le-Spring, Easington Lane, South Hetton, Penshaw, Fence Houses, Shiney Row, Philadelphia, Washington, and the surrounding areas. If your area is not listed please call us and we will check the availability for care in your neighbourhood.
We will select an appropriate Home Care Assistant to meet your care needs and one of our managers will introduce them to you. If they are not suitable however, we will strive to find a replacement as quickly as is practical.
We have many years experience in providing home care support to a wide variety of customers with a broad range of requirements. All our employees attend regular training and are DBS checked. We are inspected regularly by the Care Quality Commission (CQC) Check the CQC website for our report. Hetton Home Care Services is currently rated as Good (please click here to read the full report)
On completion of our free assessment of your needs, we will advise you of the cost based on the level of service that you require. For more information on charges see our Rates for Care Page
You may qualify for support from your local social services department, so we would advise you contact them directly.
We are able to support you on a short, medium or long term basis, in line with your requirements.
In the unlikely event that you do not get along with your Home Care Assistant, please contact us without delay so we can understand your issues and allocate a replacement.
We will ensure that you will be introduced to an alternative carer who will be familiar with your needs.
Your personal care programme will be managed by a Care Supervisor reporting to the Manager.